Delivery and Returns at Muslim Mart

Welcome to Muslim Mart! We aim to bring essential Islamic items and more to your doorstep wherever you are in Nigeria. Before you place your order, please take a moment to familiarize yourself with our delivery and return policies.

Delivery:

  • Order Processing: Orders are processed within 24 hours of placement, excluding weekends and public holidays.
  • Delivery Zones: We deliver nationwide, with different timeframes depending on your location:
    • Lagos: Orders within Lagos state reach you within 48-72 hours, excluding weekends and public holidays.
    • Outside Lagos: Deliveries to other states arrive within 7 working days (excluding weekends and public holidays) after order processing.
  • Delivery Fees: Delivery fees vary based on your location and the weight of your order. You can see the estimated delivery fee at checkout before confirming your order.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Please note:

  • We currently do not offer cash on delivery (COD). All orders must be prepaid online.
  • Delivery times are estimates and may be affected by unforeseen circumstances like bad weather or holidays.
  • We ensure proper packaging to protect your items during transit. However, we cannot be held responsible for damages caused by the delivery company.

Exchange or Return of Goods

  • We understand that sometimes things don't work out as planned. That's why we offer a simple return policy to ensure your satisfaction.
  • You can return any item within 14 days of receiving your order for a full refund or exchange.
  • Items must be returned in their original packaging, unused and undamaged, with all tags and accessories attached.
  • To initiate a return, please contact our customer service team at [phone number] or [email address]. We will provide you with a return authorization number (RAN) and instructions.
  • Return shipping costs are the responsibility of the customer. However, we offer free return shipping for damaged or incorrectly shipped items.
  • Refunds will be processed within 5-7 business days of receiving your returned item and verifying its condition.

Please note:

  • We cannot accept returns for personalized items, perishable goods, or items marked as "non-returnable" on the product page.
  • Refunds will be issued to the original payment method used for the purchase.
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FAQs

Do you offer Cash on Delivery (CO

Unfortunately, we do not currently offer Cash on Delivery. To ensure a smooth and efficient delivery process, all orders must be prepaid online using one of our secure payment methods.

How long will it take to receive my order?

Delivery times vary depending on your location:

  • Within Lagos: Orders arrive within 48-72 hours (excluding weekends and public holidays).
  • Outside Lagos: Expect your order within 7 working days (excluding weekends and public holidays) after processing.
What if I change my mind and want to return an item?

No problem! We offer a 14-day return policy for unused and undamaged items in their original packaging. Just contact our customer service team for a return authorization number and instructions. Please note that return shipping costs are the responsibility of the customer, except for damaged or incorrectly shipped items for which we offer free return shipping.

Do you deliver to all parts of Nigeria?

Absolutely! We deliver nationwide, offering convenient delivery options to reach customers regardless of their location.

What payment methods do you accept?

We offer a variety of secure online payment options, including debit/credit cards, mobile wallets, and bank transfers. Choose the method that best suits your needs for a convenient and hassle-free checkout experience.

Need a Help?

  • 08053567581
  • Messenger
  • Telegram
  • nana@muslimmart.com.ng

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